Privacy Policy

Last Updated 31 March 2025

Welcome to FactFlow (“FactFlow”, “we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website factflow.com.au (the “Site”) and use our services (the “Service”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: When you register an account using social login (Google/Facebook), we may collect personally identifiable information, such as your name, email address, and basic profile information provided by the social login provider, as well as a unique user identifier assigned by us.  
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. Google Analytics also collects similar data (see Third-Party Services).  
  • Podcast Request Data: When you submit a podcast request, we collect the information you provide about the podcast and link it to your user account if you are logged in. We also track the number of requests made per user per month to manage usage limits.
  • Data from Third-Party Services:
    • Social Logins: We may access personal information from social networking sites like Google and Facebook, such as your name and email address, based on your privacy settings with those services and your authorization during the login process.
    • Google Analytics: We use Google Analytics to help analyse how users use the Site. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:  

  • Create and manage your account.
  • Provide the FactFlow service, including generating and displaying podcast analyses
  • Process your podcast requests and manage the monthly request limit
  • Send you a weekly email summary of new podcasts added to the library (you are added to this list upon signing up, and can unsubscribe via the link in the email)
  • Monitor and analyse usage and trends to improve your experience with the Site and Service
  • Improve our AI models and the overall functionality of the Service
  • Respond to your comments, questions, and provide customer support via our Contact Page
  • Protect the security and integrity of the Site and Service. Comply with legal obligations.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

  • Other Third Parties: We will not share your personally identifiable information with other third parties for marketing or other purposes without your consent, unless anonymized or aggregated. We take reasonable measures to protect your data from unauthorized sharing.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, AI processing, and account management. These include:
    • Google (for Analytics and Login)
    • Facebook (for Login)
    • Mailchimp (for email delivery)
    • OpenAI (for GPT-4o-mini processing)
    • xAI (for Grok 2 processing)
    • Amazon Web Services (AWS) (for hosting and functions)
    • Taddy (for podcast data API) We take reasonable steps to ensure these third parties handle your data securely and only for the purposes required to provide their service.
  • Other Third Parties: We will not share your personally identifiable information with other third parties for marketing or other purposes without your consent, unless anonymized or aggregated. We take reasonable measures to protect your data from unauthorized sharing.

f you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

4. International Data Transfers

While our primary hosting is within Australia (AWS Sydney Region), some of the third-party services we use (such as Google, Facebook, OpenAI, xAI, Mailchimp) operate globally. By using our Service, you acknowledge and agree that your information may be transferred to, stored, and processed in countries outside of Australia where these third-party providers operate, which may have different data protection laws. We rely on the security and privacy commitments of these providers regarding international data handling.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. WordPress itself, Google Analytics, and the social login providers use cookies to function. [Consider adding: You will be presented with a cookie banner upon visiting our site where you can manage your preferences.] Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as maintaining your account and providing the Service, or as required by law. You can request the deletion of your account and associated personal data at any time. Anonymous or aggregated data may be kept indefinitely.

8. Your Rights (Access, Correction, Deletion)

Under the Australian Privacy Principles (APPs), you have rights regarding your personal information. You have the right to:

  • Request access to the personal information we hold about you.  
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information, subject to certain legal exceptions.  

To exercise these rights, please contact us via our Contact Page

9. Children’s Privacy

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

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